Transportation Logistics
Ongoing TMW Suite support and administration.
Transportation operations don't pause for vendor escalations. We provide reserved technical capacity for live TMW Suite environments — administration, troubleshooting, integration health, and direct vendor escalation when issues exceed first-line response.
We are independent practitioners. Not authorized partners, certified resellers, or affiliated with Trimble or TMW.
What support covers
What we actually do.
- Day-to-day TMW Suite administration: users, roles, access, configuration
- Fuel Dispatch administration and configuration changes
- SQL Server administration: backups, recovery testing, indexing, security
- SSRS report maintenance and updates as operational reporting needs evolve
- EDI workflow monitoring, remediation, and trading-partner coordination
- Integration health checks across TMW, telematics, document management
- Incident response when dispatch, settlement, or reporting workflows break
- Direct vendor escalation when first-line vendor support stalls
How we run the engagement
How we work the engagement.
- Reserved hours per week for predictable administration capacity
- Runbooks for recurring tasks so knowledge doesn't sit in one head
- Coordinated change management with internal IT and operations
- Honest reads on whether a request is platform configuration, vendor escalation, or operational process change
- Periodic reviews of environment health, not just ticket reaction
When this fits
When this engagement fits.
- TMW environments where the in-house owner has left or is at capacity
- Fleets that have outgrown break-fix help-desk support
- Recurring SSRS, EDI, or integration issues that need a single accountable owner
- Operations that want vendor escalation handled without internal staff burning hours on it
What this isn't
What this engagement isn’t.
- A license sale or partner-only deliverable
- Driver-facing helpdesk for in-cab devices or apps
- Open-ended T&M without capacity or scope definition
- Hardware procurement or warehouse-equipment support
Want to see whether we’re a fit?
Most engagements with Meep start with a structured systems review — bounded scope, sequenced output, and a plan you can act on with or without us.